The useful stuff.

Delivery & tracking

Available delivery destinations, shipping options and charges are shown at checkout before you pay. Check your delivery address and contact details carefully when placing an order. If something is wrong, contact hello@yeohaus.com as soon as possible with your order number.

We aim to dispatch in-stock orders within 1–2 business days, excluding public holidays. This is a dispatch estimate, not a delivery guarantee. Any different timing for a preorder or special release will be stated with the product. If we become aware of a delay, we will contact you.

We use Australia Post for our standard parcel deliveries. Once your order is sent, you will receive a shipping confirmation with tracking details. Delivery times depend on the service and destination.

International orders

International delivery is available where offered at checkout. Check the product details and available delivery options before ordering. Import duties or taxes charged by the destination country may apply.

Need a hand?

If tracking stalls, a parcel is missing or your order arrives damaged, contact us with your order number so we can help investigate and resolve it. Your rights under Australian Consumer Law are not excluded by delivery estimates or carrier delays.

Returns & exchanges

For a change of mind, you can return or exchange full-price or sale items purchased online within 10 days of receipt for Australian orders, or 40 days for international orders. Please email hello@yeohaus.com with your order number or other proof of purchase and what you would like to return or exchange.

For change-of-mind returns, items must be unused, unworn and unwashed, in their original condition with tags attached. You cover the postage to return the item to us. We cover postage of the replacement garment for an exchange. Exchanges depend on stock availability and are sent after we receive your original item. Refunds are processed after we receive and check the returned goods.

Faulty, damaged or incorrect items

Contact us if an item arrives damaged, is faulty, is not as described or you receive the wrong item. Include proof of purchase and, where helpful, photos so we can assess the issue.

Australian Consumer Law rights apply in addition to our change-of-mind policy, including to sale items. The change-of-mind deadlines and requirements for unused condition or attached tags do not limit those rights. Original packaging is not required for a faulty-goods claim. For a major failure, you can choose a refund or replacement. For other failures, you are entitled to an appropriate remedy under Australian Consumer Law. We will cover reasonable return postage where a product is confirmed to have a problem covered by consumer guarantees.

Where to send returns

Please contact us before posting so we can help with the correct return details:
Yeo Haus
5/10 Elliot Street
Port Elliot SA 5212
Australia

Questions? hello@yeohaus.com.

Alcohol orders

You must be 18 or older to purchase or receive alcohol. Age verification and delivery restrictions may apply. Please drink responsibly.

Terms & enquiries

For venue hire, wholesale or other questions, visit Contact Us.